A customer service where you can start from a minimum cost and has a plan that only charges according to usage.

At E-guardian handles a wide range of scenes such as making reservations, campaign secretariat representative service and the technical support that requires special know-how as well as products and service. Utilizing our correspondence results, we provide consistent support starting from " Operation manual "to a system construction with a 24 hours 365 days system. We will provide support from large to small and medium-size scale according to your requests with an order made rate form based on the shared operation.

Cases of Shared Services Introduction or Implementaiton

A high-quality, low-cost system that operates 24/7, 365 days a year.

E-guardian understands website concepts, users, and trends in inquiries, and additionally has created an "Operation Manual" compiling FAQ and flow of reports. We offer support 24 hours a day, 365 days a year. Furthermore, we offer a shared plan for incurred charges that provides support for 100 occurrences per month, providing a cost-effective framework to start from.

Optimized FAQ and Inquiry Forms

We offer web service improvement by implementing knowledge gained from our extensive support experiences and based on the many inquiries we receive every day. Specifically, this means that we collect and analyze inquiries from clients, and, by adding common ones to our FAQ, reduce the number of similar inquiries. Furthermore, we also offer improvements for inquiry forms such as improving entry field content and form organization in order to create an environment where users are less inclined to go astray.

Frequently Asked Questions

There is a possibility that the number of inquiries to be received may vary, depending on the timing. With this, we would like to ask for a support that would handle this accordingly.

By shared service, in which operators run multiple tasks in parallel, we offer custom-made pricing tailored to the volume of your tasks or budget. We can flexibly support depending on seasonal fluctuation, such as increasing operators only for the periods with more inquiries.

Due to the diversity of the management operations of EC Site, it would be difficult to handle correspondences considering our current system.

We can handle customer correspondences, order acceptances, as well as order confirmation. On top of that, we can also provide support for business esventuring in the customer support field in EC sites.

For Inquiries regarding Services and Quotations